Lifetime Warranty

At Cablelab, every cable is built with longevity in mind.

We take pride in the quality of our workmanship and materials, which is why Cablelab cables are covered by our lifetime warranty against manufacturing defects and faults in workmanship, unless otherwise stated on the product page.

This warranty reflects our commitment to building cables properly and standing behind them long after they leave our studio.

Our lifetime warranty is in addition to, and does not affect, your statutory rights under applicable consumer law.

What the Lifetime Warranty Covers

Our lifetime warranty covers functional faults arising from:

• Defects in materials

• Issues caused by workmanship or assembly

• Internal failures occurring during normal, intended use

If your cable develops a fault covered by the warranty, we will assess the issue and, where appropriate, repair or replace the cable at our discretion.

Your statutory rights and any remedies available to you under consumer law are not affected.

What Is Not Covered

The lifetime warranty does not cover:

• Normal wear and tear

• Cosmetic changes that do not affect functionality

• Damage caused by misuse, abuse or improper handling

• Accidental damage, including crushing, cutting or liquid exposure

• Damage caused by excessive strain or improper cable management

• Damage resulting from modifications, repairs or alterations carried out by you or a third party

• Damage caused by using the cable outside its intended purpose or specification

Normal Wear & Longevity

Custom keyboard cables are functional products and may naturally show signs of use over time.

Changes such as slight loosening of coils, surface marks or natural ageing of materials are considered normal where they do not affect the cable's functionality.

Our lifetime warranty is primarily intended to protect against manufacturing and workmanship faults, rather than cosmetic changes resulting from normal use.

How to Make a Warranty Claim

If you believe your cable has developed a fault covered by our warranty:

1. Contact us with your order number

2. Provide a brief description of the problem

3. Include clear photos or a short video where possible

We'll review the information and advise you on the next steps.

Please contact us before sending a cable back to us so that we can provide the appropriate return instructions.

Shipping & Warranty Claims

Where a product is faulty or does not conform to the contract, we will handle reasonable return and replacement delivery costs in accordance with your statutory rights.

For claims made solely under our additional lifetime warranty outside your statutory remedies, we will confirm any applicable shipping arrangements with you before the cable is returned.

International shipments may be subject to customs procedures or charges outside our control. We will provide appropriate information for warranty returns where reasonably possible.

Repairs & Replacements

Where appropriate, we prefer to repair cables rather than replace them unnecessarily.

If repair is not practical, we may provide a replacement of the same or a similar specification.

Because materials, colours, connectors and components can change or become unavailable over time, an exact replacement may not always be possible. If this happens, we'll discuss suitable alternatives with you before proceeding.

Our Commitment

Cablelab remains an independent, family-run studio focused on craftsmanship, consistency and long-term reliability.

Our lifetime warranty is there to give you confidence in your cable and in the standards we apply to every build.

If you have a problem with a Cablelab cable, contact us and we'll do our best to put it right.

Contact Us

Cablelab Limited

Email: info@cablelab.co.uk
WhatsApp: +44 7570 212975

Please include your order number where possible so we can locate your original order and specification.